At Signatures, our goal is to provide professional, innovative, and quality hair care services for all clients. Before requesting or making an appointment, please take the time to thoroughly read our policies, as no exceptions apply. If you have any questions or concerns, please feel free to contact us at 216-848-1620 or vip@signaturesstylelounge.com

CANCELLATION & TARDINESS POLICY
When booking your appointment, our staff commits to meet with you at a scheduled time, and eagerly anticipates your appointment. Other clients often want to schedule an appointment for a time that has already been booked, and we are unable to accommodate them because of our prior commitment to you. Your appointment is scheduled with accuracy and is reserved especially for you.

If you need to cancel, reschedule or change full services within a scheduled appointment, we respectfully request you notify us no later than 2 days (48 hours) before your appointment time. We understand that schedules change, but to make sure we have appointments available for other guests we strictly enforce this policy. If you cancel or reschedule after 48 hours, you will be charged 100% of the cost of your scheduled appointment. We understand that medical emergencies do happen and we show sensitivity in such situations.

Additionally, we schedule your appointment with accuracy. For us to accommodate you and other patrons on time, we respectfully ask that you be on time for your appointment. If you are running a few minutes behind, we can hold your appointment for up to 15 minutes provided we hear from you. After 15 minutes we reserve the right to cancel your appointment.

If we are take to accommodate your lateness, we reserve the right to start other clients who are on time for their appointment. Again, we understand that medical emergencies do happen and we do show sensitivity in such situations.

Appointment reminders are sent via email and/or text message within two days in advance of all appointments. Should you need to confirm, cancel, reschedule, or make a change to your existing appointment, you may email, cancel or reschedule using the link in your email confirmation, call and/ or leave us a voicemail at (216) 848-1620. We are not responsible for messages texted, sent to the wrong number or wrong mail address.

SERVICE GUARANTEE
We pride ourselves on providing all clients with fantastic service and quality customer care. We are professional, highly- skilled and experienced, and will provide you with the best hair care services possible.

However, if you are not satisfied with the results of your salon service, please contact us the salon within 24 hours of your appointment. We will ask you to return to the salon for your hair to be visually assessed within 3 business days of your appointment, and are able to provide a one-time complimentary adjustment within 5 business days of your appointment date. We do not offer refunds on any services.

GUESTS & CHILDREN
Our space is designed to be a retreat away from the hustle and bustle of your day. For the comfort of all clients and guests, including children, not being serviced are not permitted to simply stay and visit while your service is being performed.

On a case-by-case-basis, we offer salon services for those children, provided they are salon ready, meaning they can sit still and handle a professional salon service. If a child become disruptive during their appointment, the service will immediately stop and the parent will still be responsible for the full cost of the appointment. Please contact the salon at 216-848-1620 if you are interested in having your child become a client at Diaspora Salon. For youth under 16, we require one parent or guardian to arrive at the beginning and end of the appointment, with no additional children or guests. Our waiting area is limited and reserved for clients arriving early waiting to be serviced.

DEPOSITS
Signatures Style Lounge is focused on providing you with the best service available. Last minute cancellations have a great impact to our business and that of our service providers. Because of this, for services longer than 2 hours we require a deposit. Deposits can be made via cash or credit card and the amount charged will be applied toward the services on the day of your appointments. All deposits are non- refundable and must be used within 3 months.

FOOD
Outside food is strictly prohibited in the salon. Additionally, we ask that clients not discard any outside food within the salon.

PAYMENT
We accept cash, Signatures gift certificates, and credit and debit cards. We do not accept checks.

THINK LONG TERM AND WITH REALISTIC EXPECTATIONS
Sometimes your desired result may not be achievable with just one visit to the salon. However, if you discuss your hair goals with your team member, we can recommend a hair/skin/body regime and timeline that will give you the results and look that you desire.

Our team can advise you on hair/skin/body care options in between appointments, how to care for your hair/skin/body at home, and also how you can evolve your style through the seasons.